All Pack Up + Go Trips Include 24/7 Traveler Support
We’re here to help before, during, and after your Surprise Trip.
General Questions
We’ll answer questions related to any aspect of your Trip.
Trip Updates
We’ll add travelers or hotel rooms, and make Pre-Trip Survey adjustments.
Changes + Cancellations
We’ll help with postponements or cancellations for any reason.
Flight Disruptions
We’ll handle communication for flight cancellations and delays.
Postponements + Cancellations
Things come up and plans change. Our team is here to help find the right solution, no matter what.
We offer a variety of postponement and cancellation options, including our Peace of Mind Refund Assurance policy.
Travel should be accessible for everyone.
We are thrilled to plan Surprise Trips for every traveler’s mobility needs! On the Pre-Trip Survey, we ask "Do you have any mobility restrictions?" We can arrange:
An ADA-compliant hotel room
Wheelchair transfer at the airport
Wheelchair accessible activities + recommendations
“My husband and I loved our minimoon! We were blown away by how personalized our recommendations were. As wheelchair users, we were really impressed by the accessibility of each place recommended in our itinerary. It can be really hard to travel to new places because it's hard to find accessible restaurants and activities, so it was incredible to have someone do all of that work for us and plan a fun, romantic, and accessible minimoon for us.”
- Stephanie + Ryan took a Road Trip to Newport, RI
Our travelers have great things to say about our Customer Experience team!
We’ve got your back.
If you have a question, comment, or need anything at all, complete this form or call us 24/7 to talk to a human! We can always be reached at (412) 448-2700.
We believe every interaction with a member of our team should be positive, helpful, and get you to where you need to go. Learn more about our Community Guidelines >