Community Guidelines

Pack Up + Go believes every interaction between a member of our team and our travelers should be positive.

Our small team works tirelessly to provide great customer service and to be solution-oriented, but we understand frustrating situations may arise. In order for us to be the best advocate for you, here are our guidelines when communicating with our team.

Be understanding. We will do our best to help however we can, but sometimes solutions take time. Trust we will work as quickly as we can on your behalf and will keep you updated as we work towards a solution.

Communicate clearly. If you have a question or concern, please articulate the facts of your situation clearly and in as much detail as possible. Supporting documentation is always incredibly helpful. Remember, our main goal is to help you find a solution.

Be respectful. There is a human on the other end of the phone or reading your message, so please treat our team with the same respect you would expect from us. We will not tolerate any verbal or written disrespect or abuse under any circumstances.

For more information, please see the Pack Up + Go Terms of Use. If you have any questions or concerns, a member of our team is always available. You can reach out by email (hello@packupgo.com) or by phone (412-448-2700).

ZERO TOLERANCE POLICY

Pack Up + Go will not tolerate disrespectful, hateful, harmful, or inconsiderate language or actions towards members of the Pack Up + Go team, hotel partners, tour operators, or activity providers. Any language or actions deemed inconsistent with the rules and regulations set forth in these Terms or the Terms of hotels, tour operators, activity partners, or local, state, or national regulations are immediate grounds for the termination of Pack Up + Go service for the remainder of the Trip. Any travelers who breach this agreement or the regulations set forth by any third-party suppliers for a Trip will not be permitted to travel with Pack Up + Go in the future. No additional service from Pack Up + Go nor refunds will be granted or guaranteed in the event that these Terms are breached.