24/7 Traveler Support
We put our travelers at the center of everything we do, which is why each Surprise Trip is curated to your specific interests and includes 24/7 Traveler Support. We’ll be there every step of the way to ensure an amazing experience.
We’re Here For You
Our dedicated in-house Traveler Support Team is always available to help if things don’t go as planned before, during, and after your Trip.
For any questions that come up, for a delayed flight, for a liaison between you and an activity provider, or for help with anything else that may arise while you’re on your Pack Up + Go Trip, there is someone just a call, text, or email away!
We believe every interaction with a member of our team should be positive, helpful, and get you to where you need to go.
Postponements + Cancellations
Things come up and plans change. No matter what is happening with your Trip, our Team is here to help find the right solution.
We offer a variety of postponement and cancellation options to help make things right if things go wrong, including our Peace of Mind Refund Assurance policy.
Wheelchair Accessible Travel
Adventure is for everyone, which is why we offer wheelchair-accessible vacations planned for every traveler’s mobility needs.
We’re dedicated to creating an experience that everyone can enjoy, so let us know your specific requirements and preferences on the Pre-Trip Survey!
No matter what you’re dealing with, we’re here to help.
Flight Disruptions
We’ll handle any communication for flight cancellations and delays.
Pre-Planned Activities
We can answer any questions related to any aspect of your Surprise Vacation.
Trip Updates + Changes
Add travelers or hotel rooms, or make any adjustments and changes.
We’ve got your back.
If you have a question, comment, or need anything at all, complete this form or call us 24/7 to talk to a human! We can always be reached at (412) 448-2700.