The Secret to Stress-Free Travel: Pack Up + Go’s 24/7 Traveler Support
At Pack Up + Go, we believe that surprises should be fun, not stressful. That’s why every trip we plan - from our Plane Trips, to Road Trips, to Outdoors Trips and You Pick Trips - all come with our 24/7 traveler support. You can always reach out to us by phone, text, or email, and a real human will be here to help.
From the moment you book your trip until you’re home unpacking, our team is here to make sure your trip is smooth, and stress-free. Here’s how we make that happen.
Before Your Trip
Even before you book your trip, our Traveler Support Team is here to help with everything from general questions, to trip logistics, to helping manage life’s curveballs.
Custom Requests: Planning something special, like a surprise proposal, anniversary celebration, or milestone birthday trip? Have a specific trip idea in mind and not sure if we can accommodate it? Give us a call, share the details, and a member of our team will help figure out how we can make it work for you. There’s nothing we love more than planning memorable trips and handling all of the logistics so you can show up and enjoy it.
Date Changes: We get it - plans change. Whether your work schedule shifts or something personal pops up that means you need to change your trip dates, our team can help. We’ll work with your airline, hotel, restaurants, and activity providers to adjust your travel dates so you don’t have to deal with the hassle of it all.
Stress-Free Cancellations: If you need to cancel your trip for any reason, we’ve got your back. Even if you don’t have Peace of Mind Refund Assurance added to your trip, we’ll work with all of your providers to get you as much of a cash refund as possible. Just need to postpone your trip? No problem! We can help with that, too.
During Your Trip: 24/7 Support When You Need It Most
Even the best-planned vacations can hit a few bumps along the way. Flight delays happen. Weather changes plans. A reservation doesn’t go as expected. But when you’re traveling with Pack Up + Go, you’re never on your own.
Flight Delays + Cancellations: If your flight is delayed, rerouted, or canceled, our team jumps into action to help you find a new route or adjust your plans, even in the middle of the night. If you need an airport hotel or a rental car, we’ll take care of the logistics for you. Need to request a refund from the airline or navigate airline credits? Consider it done.
Real-Time Problem Solving: From lost luggage to last-minute activity cancellations, our team is just a call, text, or email away. You won’t be transferred from person to person, you’ll just get the assistance you need, when you need it, so you can keep enjoying your trip.
Destination Assistance: Need to tweak your itinerary, change an activity, or ask about additional options while you’re away? We’re happy to help.
No matter what time zone you’re in, our in-house Traveler Support Team is on call 24/7. Because when we say “stress-free travel,” we mean it.
After You Return: Follow-Up + Feedback That Matters
Your trip doesn’t end when you get home, and neither does our support.
We’ll check in after your vacation to make sure everything went smoothly and to hear about your experience. Your feedback helps us refine future trips and continue setting the standard for the best customer service in travel. If anything didn’t go as planned, we’ll make it right. We’re a small team of real people who want you to love your vacation and here to do what it takes to make that happen.
We know that travel can quickly become complicated - from flight logistics, to weather, to hotel mishaps. That’s why Pack Up + Go’s Traveler Support Team exists: to make travel easy, enjoyable, and stress-free.
Our team is here, available 24/7, and ready to uphold our #1 core value: hold the traveler experience above all else.